I just saw this snippet on Facebook from my friend (and a Virtual Results client) Doug Heddings:

Facebook
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It got my interested. I clicked through. And I watched this virtual tour (from IMAGEination) in its entirety.

[Note to Doug – I tried to embed the tour here, but couldn’t get the embed script to work]

The tour is obviously professionally produced. It includes a nice voiceover explaining the features the penthouse offers and offered amazing views of the entire unit. Doug got me there through the use of social media. But once he hooked me, from a conversion perspective (our specialty), I think Doug missed the mark. I spent a solid 2 minutes watching the video. That’s a rarity for me given my tendency to work with no fewer than 5 tabs open, and 2 windows on two separate monitors (and I know I’m not alone). Of course, I am not his target audience. Somehow, I think that property is out of my budget. But if I could afford that penthouse, I’d totally love to live there. That said, if that video did reach the right person — it should be painfully obvious how to contact the Heddings Property Group for more information.

During the viewing process, there were no conversion points anywhere in sight. Where is the phone number? Where is the email address? Where is the website URL for more information?

Heddings Property Group - 1235 Park Avenue, New York
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Now, let me end this by saying I consider Doug a friend. He’s someone I really really respect in this industry; he’s pushing the envelop with everything he does and is moving the NYC real estate market toward being a more friendly environment for consumers. And that’s a great thing. And I’m willing to bet, knowing Doug like I do, this critique is something he’s going to take to heart and improve upon.