Remote Maintenance Solution for Better Multi-family Resident Satisfaction
[Note from editor: The “Mastermind Showcase” highlights companies and news from members of GEM Diamond. Today’s showcase comes as one of our first Peer Circles participants: IrisCX]
IrisCX delivers AI-powered TeleMaintenance software to streamline warranty and customer service processes for multi-family and single-family operators. Their suite of services allows property managers to remotely guide customers, capture information, and resolve issues in real time without requiring in-person visits, reducing operational costs by automating warranty management, enabling intuitive video submissions for defect reporting, and offering 24/7 visual support. The platform offers features such as visual workflows, video diagnostics, automated documentation, and integrations with customer relationship management (CRM) systems. IrisCX is used for a range of use cases, including product setup, troubleshooting, warranty support, and pre-purchase consultations.
What we like: By providing virtual and automated services in 160 languages, IrisCX enables clients to solve 65% of maintenance and service requests in 8 minutes.
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