On the heals of Zillow posting the job opening for Jay Thompson’s replacement, it looks like Opendoor is looking for a brand ambassador as well. I came across their Social Media Community Manager opening in a Facebook group I belong to, and thought I’d post it here in the event someone reading may be interested. I wonder if Zillow and Opendoor will end up interviewing a few of the same candidates.

Further details:

As a Social Media Community Manager, you will:

  • Advocate for the Opendoor brand across all online communities(review sites, social media networks, etc) and represent Opendoor professionally in all communication formats
  • Monitor Opendoor’s customer review sites and social media properties on a daily basis, engaging with users who are talking about Opendoor and responding to queries and comments in a timely manner
  • Work closely with in-market operational teams and develop an understanding of internal systems in order to handle customer service questions and responses
  • Systematically track and measure Opendoor community sentiment and review feedback
  • Recommend ongoing ways to improve and streamline community management processes for best customer and company outcomes
  • Publish and share a regular stream of engaging content on Opendoor’s social channels that aligns with the brand and educates users about the services and benefits we offer

We’re looking for teammates who bring:

  • 3+ years work experience, related to community management, customer experience, social media, communication, or relationship building
  • Excellent written and verbal communication skills
  • A high level of empathy and passion for customer advocacy; can remain calm in high pressure situations
  • A proactive, hands-on, solutions-oriented approach to problem-solving
  • An understanding of how social media networks and review sites work(e.g. Facebook, Twitter, Instagram, Yelp, Google My Business)
  • Organization and detail-orientation to their work
  • An interest in real estate and experience working within strict brand and legal guidelines, is a plus

Interested in applying? Apply here.