We have a job opportunity to share from a member of GEM Diamond, Sears Home Services.

Position Summary:

Sears Home Services is seeking a highly motivated and experienced Product Manager to lead the digital transformation of their Dispatch & Routing solutions, focusing on advanced AI and automation technologies. This role is key to creating innovative, scalable products that enhance routing efficiency and service delivery. The Product Manager will drive automation in technician dispatch, minimize human intervention, and implement intelligent decision-making systems to improve service outcomes.

Key Responsibilities:

  • Product Vision & Strategy: Define the vision for AI-driven Dispatch & Routing, aligning with company goals.
  • AI Automation Development: Lead AI-powered solutions to enhance dispatch accuracy, reduce delays, and optimize technician allocation.
  • Machine Learning Implementation: Collaborate with engineering to apply algorithms for predictive, efficient routing and real-time adjustments.
  • Forecasting & Scheduling: Integrate AI forecasting tools to anticipate service demands and optimize scheduling.
  • Process Automation: Drive dispatch automation by removing manual tasks and integrating self-learning systems.
  • Feature Prioritization: Focus on high-impact features that improve speed, reduce costs, and increase customer satisfaction.
  • Stakeholder Collaboration: Partner across departments to integrate new tech with existing systems.

Seeking Candidates With:

  • Experience: 5+ years in product management, with a focus on logistics, dispatch, or field service management.
  • Leadership: Strong skills in influencing cross-functional teams and aligning stakeholders.
  • Data & AI Proficiency: Expertise in data visualization and AI tools (Python, Excel, Tableau, ChatGPT). Experience with API tools like OpenAI’s Chat Completions is a plus.
  • Educational Background: Bachelor’s or Master’s in Computer Science, Software Engineering, Data Analytics, Mathematics, or Statistics preferred.

Interested?

Reach out to David Steckel on Linkedin